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Need Help?

If you can't find the answer you're looking for on this FAQ page, please don't hesitate to reach out to us though contact form or email at . We are aiming to get back to you within 1 business day.

Our dedicated team is committed to supporting you every step of the way. Your satisfaction is our top priority, and we value your trust immensely.

For more detailed information, please visit our Shipping Policy and Return & Refund policy .

Shipping & Delivery

Once you place an order, you will receive an email confirmation. We then take 1-3 business days to process your order and prepare it for shipment. You will receive another email with a tracking number once it's ready

Yes, processing times may be affected during certain holidays. Please check our homepage for announcements regarding holiday schedules and potential delays
A: We ship internationally, and on average, delivery takes about 14 days. Delays can occur due to factors like customs processing, weather conditions, and flight capacity issues.

A: To change your address, contact us immediately before your order is processed at  or through our customer service contact form. Once an order is shipped, address changes are not possible, and we must wait for the package to return before processing a refund.

A: You can cancel your order before it is processed by contacting us at . If the order is already processed, you'll need to follow our return procedure after receipt. We will issue a full refund once the returned package is received.

A: If you do not receive your order within 30 days from the shipping date, contact us immediately. We consider such packages as lost and will issue a full refund upon investigation.

A: Yes, we provide unlimited free and fast shipping during certain campaign periods. Check our homepage and product pages for more details.

A: After your order is shipped, you’ll receive a tracking number via email. Use this to track your order’s real-time status, or visit our "Track Order" page.

Return & Refund

A: We offer a 30-day free return policy. You have 30 days after receiving your item to request a return, and we will cover the return shipping cost.

A: To be eligible for a return, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. Additionally, if the item is defective, you are eligible to return it.

A: To initiate a return, contact us at . If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.

You need provide a photo of your item/s prior to shipping so we can assess the condition. For any functionality issues, please also send us a short video demonstrating the problem. This will help us understand the issue more clearly and ensure the appropriate resolution.

A: Not all items are eligible for returns. Products marked as “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty, are not eligible. Returns must be initiated within 30 days, in the original packaging, and in 'as new' condition. For items with functionality issues, please provide a photo and a short video demonstrating the problem.

Once we receive and inspect your returned item, if everything aligns with our return conditions, we will issue a refund to your original payment method within 10 business days. If there are discrepancies or further confirmations needed, we will contact you directly. Please be aware that it may take additional time for your bank or credit card company to process and post the refund to your account.

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