Return and Refund

We offer a 30-day free return policy, which means you have 30 days after receiving your item to request a return. We will cover the cost of return shipping.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Additionally, if the item is defective, you are eligible to return it. You’ll also need the receipt or proof of purchase for any return process.

To start a return, you can contact us at info@cyber-vintage.com. Please note that returns will need to be sent to the return address.

You must provide a photo of your item/s prior to shipping so we can assess the condition. For any functionality issues, please also send us a short video demonstrating the problem. This will help us understand the issue more clearly and ensure the appropriate resolution.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@cyber-vintage.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

However, not all items are eligible for return. Any products excluded under our return policy will be noted on product pages and / or at checkout. To be eligible for a return: 

1. Item(s) must be initiated for return and placed in the post within 30 days of the date your order is delivered/received. 

2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty. 

3. Item(s) must be returned in the original packaging, and in ‘as new’ condition.

4. You must provide a photo of your item/s prior to shipping so we can assess the condition. For any functionality issues, please also send us a short video demonstrating the problem. This will help us understand the issue more clearly and ensure the appropriate resolution.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@cyber-vintage.com.

This policy was last updated on January 7, 2024.