Nixie Tube Clock: Retro

Cyber Vintage Shipping Policy

Welcome to Cyber Vintage, your reliable hub for top cutting-edge gadgets and high-quality products that blend technology with timelessness. We understand the anticipation that comes with ordering new items, and that's why we have a straightforward, customer-friendly shipping policy.

Processing Your Order

Upon placing an order, you will receive an email confirmation. We will then take 1-3 business days to process your order and prepare it for shipment. Once it's ready, we'll send you another email with your tracking number so you can follow the progress of your package.

please be aware that processing times may be affected during certain holidays. For specific details regarding holiday schedules and potential delays, please refer to the announcements on our homepage.

Shipping Timeframe

We ship our products internationally and strive to deliver your orders as quickly as possible. On average, delivery takes about 14 days. However, please be aware that delays can occur due to various factors, including customs processing, weather conditions, and flight capacity issues in your country. We appreciate your patience and understanding as we work to ensure your order arrives efficiently and safely.

Changing Your Address

If you need to update or change the address for your order, please contact us as soon as possible before your order is fulfilled. You can reach us directly via email at info@cyber-vintage.com or through our customer service contact form on our website. Providing us with the updated information promptly ensures that there are no delays or complications with the delivery of your order. Once an order is processed and shipped, we are unable to modify the delivery details. In such cases, we must wait for the package to be returned before we can process a refund for your order.

Cancelling Your Order

You have the option to cancel your order before it is processed. Should you choose to cancel, You can reach us directly via email at info@cyber-vintage.com and we will issue a full refund immediately. If your order has already been processed, you will need to wait until you receive the package and then follow our return procedure to send it back. Upon receipt of the returned package, we will process your refund. Please refer to our Return & Refund policy for detailed instructions.

Lost Packages

In the rare event that you do not receive your order within 30 days from the date of shipping, please contact us immediately. We consider packages not delivered within this timeframe as lost. Upon confirmation of the situation, we will issue a full refund to ensure your satisfaction. Our goal is to resolve any delivery issues swiftly and to your benefit.

Free Shipping

During the campaign period, we are excited to provide unlimited free and fast shipping for any order, without any limitations! Please refer to the announcements on the home page and product pages for more details.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. Use this number to track your order and get real-time updates on its status. Additionally, you can visit our "Track Order" page at any time to view the latest shipping information for your order.

Contact Us

If you have any questions or concerns regarding our shipping policy or if you encounter any issues with your delivery, please contact us at info@cyber-vintage.com. We aim to respond to all queries within 24 hours.

We sincerely appreciate your support and patience. At Cyber Vintage, we are committed to ensuring that your shopping experience is as seamless and enjoyable as possible. Thank you for choosing Cyber Vintage, your trust with us is highly valued. 

Please note that our shipping policy is subject to change, and we recommend checking our website regularly for updates.